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Terms and Conditions

Online store return and exchange policy

  • We are committed to providing you with high-quality goods. If there is any problem with the quality of the goods after receiving the goods, please email the relevant order number and photos of the goods to sinoranksales@gmail.com within 2 days from the date of receipt. Goods must be returned with original packaging.

  • An order can only be returned once

  • Products with non-quality issues will not be accepted for return or exchange.

  • We currently offer two refund methods:

1. The refund amount will be directly deposited into your e-wallet for your next purchase.

2. It will be deposited into the account you originally paid within 4 to 6 weeks after confirmation.

  • If there is any dispute, Xinge Suckling Pig Store reserves the right to make the final decision.

Delivery service

(i) Delivery consumption amount

  • (Calculated based on the amount after discount).

 

(ii) Delivery scope

- Delivery service is limited to local areas only, and there is no overseas delivery. The delivery area includes Hong Kong Island, Kowloon, the New Territories and designated outlying island areas: Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport; does not apply to the following outlying island areas: Cheung Chau, Lantau Island, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O and any areas prohibited from entry by trucks. Delivery services are also not available at the following locations: warehouses, construction sites, restricted areas, MTR stations, delivery locations that are not directly accessible by trucks, and buildings without lifts.

 

  • $80 fee. If the delivery location is Discovery Bay, customers need to pay bridge tolls and tunnel tolls of HK$160 in cash.

 

  1. Other details

  • Ordered goods will be delivered as soon as possible, the earliest will be the next working day from the order date, or generally within 10 days from the order date at the latest.

  • For orders of 1 or more original boxes, we will contact you to confirm the delivery date.

  • If the building lift is not operating normally during delivery, we will arrange another delivery period for delivery again.

  • When the gale or storm signal No. 8 or above is hoisted or the black rainstorm warning is in effect, the delivery service will be suspended and we will contact you to arrange the delivery time again.

  • The agreed delivery time may be delayed, suspended or rescheduled due to actual circumstances such as traffic, region, weather and other factors. Regardless of whether these reasons are within the company's control, the company will not be held responsible. .

  • All orders are subject to the availability of the relevant goods before final confirmation. If any ordered products or services cannot be provided, we have the right to refuse to accept the order. If we are unable to provide any product or service on your order, we will notify you by phone or email before delivery.

  • We will do our best to deliver the goods to the designated location as scheduled. Customers are kindly requested to sign for the goods within the designated time. If the customer requires the goods to be placed outside the door, we will not be responsible for any losses caused thereby.

  • If the recipient fails to receive the ordered goods within the agreed time, we reserve the right to charge additional delivery fees to the customer.

  • If there is any change in the delivery address, the customer is responsible for notifying it within 24 hours before delivery.

Payment Methods

payment method

  • VISA

  • MasterCard

  • PayPal

  • Stripe

  • Apple Pay

Visa card, MasterCard card, PayPal, Stripe, Apple Pay, UnionPay card payment.

The total amount of each order must be at least HK$200 paid by credit card, and the payment limit for online shopping is HK$10,000. If you are paying by credit card, you do not need to include spaces or dashes when entering your credit card number.

Online shopping guide

Just follow the simple steps below to start a quick and convenient online shopping journey.

1. Log in or select your delivery area to browse the web as an unregistered user

2. Add items to shopping cart

3. Payment

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